Charing Crematorium praised for ‘excellent level of service’
Charing Crematorium has been praised by an industry inspector for providing an “excellent level of service provision.”
Michael Day, an inspector for the Federation of Burial & Cremation Authorities (FBCA), concluded that he “did not feel it necessary to make any recommendations” following his visit to the site in May.
The Crematorium Compliance Scheme involved scrutinising six separate key areas of service delivery, through discussion and viewing of more than 80 points of interest and Mr Day scored the crematorium 100% in three of those areas.
Charing Crematorium Manager Matthew Lambkin said: “I was especially pleased that we were awarded full marks for Service and Staff by the inspector.
“Whether we’ve been entrusted to host a funeral service or have been asked to help the bereaved memorialise their loved ones in a wide variety of ways, we aim to provide exceptional service.
“People are the heart of everything we do; that does not just mean the people we support, it also means having the right people here the crematorium delivering our services.
“Getting full marks from the FBCA inspector for ‘Service and Staff’ is an important external endorsement of my colleagues here at Charing Crematorium and the outstanding care they provide, every day.”
Charing Crematorium is part of Westerleigh Group, one of the UK’s largest independent owners and operators of crematoria and cemeteries, with 41 sites in England, Scotland, and Wales, all set within beautifully landscaped gardens of remembrance, which provide peaceful places for people to visit and reflect.
Mr Day found the crematorium “…to be operating in accordance with the three key areas of compliance: 1. The Cremation Regulations 2009, relating to statutory documentation; 2. The Defra Process Guidance notes 5/12, relating to cremation; and 3. The Code of Cremation Practice, relating to all aspects of the service.”
To find out more about Charing Crematorium, the services it provides, and the exceptional care and support it delivers, visit: www.charing-crematorium.co.uk
